Refund & Cancellation Policy
Last updated: November 1, 2026 • Direct UPI Verification & Manual Delivery Policy
48 Hours
Report delivery after bank credit confirmation
Manual UTR Check
Verified against bank settlement records
Direct UPI Only
Refunds returned to source UPI bank account
1. Nature of Services & Digital Fulfillment
TrikonVeda ("TrikonVeda", "we", "us") provides personalized, software-generated Vedic astrology PDF reports (the "Services"), not manual human consultations.
Payments are made via direct UPI transfer followed by submission of your 12-digit UPI Reference Number (UTR). Submitting a UTR places your order in pending verification and does not unlock a report automatically. Once we confirm the credited amount in our bank statement, your PDF report is sent to the WhatsApp number, Instagram handle, or email provided at intake within 48 hours.
Customers who paid via UPI but mistyped the 12-digit UTR can contact us with a screenshot of their bank or UPI payment receipt so we can match the transfer manually.
2. Cancellation Policy
Because paid orders undergo manual bank reconciliation followed by personalized report generation and delivery:
- Pending Verification: While a UTR is pending verification or if bank records show no matching credit, no paid report is generated or unlocked.
- After Payment Confirmation: Cancellation and refund rights are governed by the refund rule stated below.
3. Eligibility for Refunds
You are entitled to a 100% full refund if we fail to deliver your report within 48 hours of verifying your UPI payment; once a report is delivered, payments are non-refundable except for a full refund or corrected reissue in the event of a verified astronomical calculation error on our side.
- Confirmed Credit Without Delivery: Your UPI transfer is verified in our bank statement, and delivery was not completed within 48 hours.
- Duplicate UPI Transfers: Bank records confirm you sent more than one settled UPI transfer for the same order reference.
- Mistyped or Unmatched UTR: If a submitted UTR cannot be matched automatically, contact us with a bank or UPI receipt screenshot for manual matching before treating the transfer as settled.
4. Refund Settlement
For approved refunds following manual bank reconciliation:
- Initiation Window: Once approved, TrikonVeda initiates the refund transfer within 24 business hours.
- Credit to Source UPI Account: Refunds are returned directly to the original source UPI-linked bank account used for the transfer.
- Note: Clearing time after initiation depends on UPI network and your receiving bank's processing cycles.
5. How to Submit a Refund Request
If you experienced a failed transaction, duplicate debit, or have a billing query, please reach out directly:
Email: support@trikonveda.com or support@trikonveda.com
Please include the following details for manual review (including if you paid and mistyped your UTR):
- Your delivery contact (WhatsApp number, Instagram handle, or email)
- Your Lead ID or Order reference
- 12-digit UPI Reference Number (UTR)
- Screenshot of the bank debit SMS or UPI payment receipt (required for manual matching if the UTR was mistyped)